Delivery Policy

This Delivery Policy explains how Bivvy Social Club handles dispatch and delivery for orders placed through our online store.

Delivery options and charges

Available delivery services and their charges are shown at checkout before you pay. The options offered depend on the delivery address and the items in your order.

Processing and dispatch

For in-stock items, the current dispatch information is shown on the product page or in your order confirmation. During limited drops and other busy periods, processing may take longer. We will contact you if a significant delay affects your order.

Pre-orders

Pre-order products are made or supplied after orders are collected. Their expected dispatch timing will be stated on the product page and confirmed by email when available. If an order contains both in-stock and pre-order items, we may send the order together or in separate parcels. We will let you know if this affects delivery charges or timing.

Tracking

Where the selected service includes tracking, we will send tracking details to the email address used at checkout once the parcel has been dispatched.

Delivery addresses

Please check your delivery address carefully before placing an order. If you notice a mistake, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.

Delays, missing parcels and damage

Carrier delays can occasionally happen after dispatch. If your parcel appears lost, arrives damaged, or contains the wrong item, please use our contact form with your order number and relevant photos where applicable so we can investigate.

International orders

If international delivery is available at checkout, the customer is responsible for any import duties, taxes or customs charges applied by the destination country. Customs processing may also affect delivery times.

Returns

Delivery and returns are separate processes. Please see our Returns Policy for return instructions and eligibility.

Last updated: 3 September 2026.