Returns Policy

We want you to be happy with your Bivvy Social Club order. If something is not right, use our contact form and include your order number.

Returns window

You can tell us that you want to return an eligible item within 14 days of receiving it. After telling us, please send it back within the following 14 days.

Return eligibility

• Items must be unworn, unwashed and in their original condition.
• Original tags must still be attached.
• Please include proof of purchase or your order number.

Please contact us before sending anything back so we can provide the correct return instructions.

Return postage

Unless an item is faulty, damaged or incorrect, you are responsible for return postage. We recommend using a tracked service because returned items remain your responsibility until they reach us.

Refunds

We will inspect your return and let you know when it has been approved. Approved refunds are sent to the original payment method. Your bank or card provider may need additional time to show the refund.

Where your statutory cancellation rights apply, we will also refund the standard outbound delivery charge. Any extra amount paid for an upgraded delivery service is not refundable.

Faulty, damaged or incorrect items

Contact us as soon as possible with your order number and clear photographs. If we made a mistake or the item is faulty, we will put it right and cover the appropriate return costs.

Exchanges

Because every drop is limited, we cannot guarantee that another size will still be available. The quickest option is normally to return the original item and place a new order for the required size.

Non-returnable items

Personalised or custom-made items cannot normally be returned unless they are faulty. We cannot accept items that have been worn, washed, altered or damaged after delivery.

Your rights

This policy does not affect your statutory rights.